25 Service Desk Engineer Interview Questions and Answers CLIMB

Small Computer System Interface is the acronym for Small Computer System Interface. It’s a standard electronic interface that lets personal computers connect with peripheral devices like disc drives, tape drives, printers, and CD-ROM drives.

What are two good weaknesses?

  • Self-critical.
  • Insecure.
  • Disorganized.
  • Prone to procrastination.
  • Uncomfortable with public speaking.
  • Uncomfortable with delegating tasks.
  • Risk-averse.
  • Competitive.

The interviewer may ask follow-up questions about specific technologies used in the workplace, so be prepared help desk engineer to answer those. Describe a situation where your desktop support knowledge was useful in resolving it.

IT support technician responsibilities may include:

Manuals, Knowledge, team members, and experience are some crucial things that would be helpful to troubleshoot the problem and solving them. Reveals the candidate’s knowledge and experience, as well as their approach to problem-solving. Tests the candidate’s knowledge of system maintenance and their ability to ensure uninterrupted IT services. Find out the Printer’s name/designation, check print queue to see if jammed/other error message. If no error, have use check to see if they can get to a network drive. If can connect, have them check their printer listing to see if there is a “stuck” document. Check printing from my location, if not printing, escallate to printer team for investigation of the queue.

The Balance uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy. Research the company and review the job ad closely so you can emphasize meaningful and relevant skills and experience. Give an example of where you have applied your technical knowledge in a practical way. Emphasize your academic achievements as you describe the relevant coursework you completed during your training. Describe key projects in detail, including mention of the technologies you mastered in order to complete them.

What experience do you have as a help-desk associate?

Contrary to the previous question, this one shows you how the candidate deals with failure. There’s nothing wrong with losing an account, but it’s important to learn how they deal with such a loss. Take the job requirements that are included in the posting and make a list of the top qualifications the employer is looking for. Be ready to discuss why you have each attribute the company wants.

help desk engineer interview questions

The interviewer may ask this question to assess your problem-solving skills and ability to take initiative. Your answer should include a specific example of how you used your creativity and critical thinking skills to solve a problem. This question can help the interviewer get an idea of what you think is most important in this role. Your answer can also show them how you approach challenges and solve problems. When answering, it can be helpful to mention a specific skill that helped you overcome this challenge.

How to open the Customer Support Specialist job interview

Now before we get started, I would like to encourage you to add your own interview questions in the comments below so that others can benefit from them. Try to stick to IT related questions, but general HR questions are fine too. Finding an opening for an awesome job is hard enough; once you get the call for an interview, you need to make sure that you’ll make a good impression. So before you walk in for your interview, here are the top 77 questions that you need to be ready for. We hope this gives you a good starting point for your next help desk interview! Be sure to check out our other resources for more tips and advice. If I cannot reproduce the issue, I would try to find a workaround solution or contact Microsoft for support.

  • They also want to see that you have a desire to advance in your career, so they may ask this question to make sure you’re looking for ways to improve yourself professionally.
  • Think about what skills you have that match the job description.
  • Candidates who are able to confidently answerquestions about the companyare far more likely to proceed to a second interview than those who’ve failed to do their homework.
  • If I can easily reproduce the problem myself, I will immediately try to solve it.

Here’s how to match your qualifications to the position’s requirements. Questions about the job and company— your responses to these questions can help reveal if you’ll be a good fit with the company’s culture. This is always an important question, as it allows the candidate to get more information about the role and assess whether or not it’s a good fit for them. My favorite part about this job is that we can offer self-help resources to our patrons, which saves us a lot of time and money.